Resources Centre

Frequently Asked Questions

Service Hours/Service Available

Q1: What are the service hours of the IRIS Online Services ?
A: (a) For Enquiry of Search / Order Status and Online Help :
Monday to Sunday (including public holidays) from 07:30 to 03:30 (next day)

(b)For Search and Ordering Services :
Monday to Sunday (including public holidays) from 07:30 to 02:30 (next day)

The service hours for both desktop and mobile versions of the IRIS Online Services are the same.
Q2: What are the services provided by the desktop version of the IRIS Online Services ?
A: (a) Search Land Register
(b) Search PRN
(c) Search Unposted Memorial Information
(d) Order Land Document
(e) Enquire Search / Order Status
(f) Enquire Status of Lodged Document
(g) Enquire Subscriber Information (For Subscriber only)
(h) Enquire Login ID(s) Status (For Subscriber only)
(i) Online Login ID Unlocking Service (For Subscriber only)
(j) Enquire Security Profile (For Subscriber only)
Q3: What are the services provided by the mobile version of the IRIS Online Services ?
A: (a) Search Land Register
(b) Search PRN
(c) Search Unposted Memorial Information
(d) Order Land Document
(e) Enquire Search / Order Status
(f) Enquire Status of Lodged Document
(g) Online Login ID Unlocking Service (For Subscriber using Normal login method only)
Q4: Are the functions of "Enquire Subscriber Information" (for subscriber only) and "Enquire Login ID(s) Status" (for subscribers only) available in the mobile version of the IRIS Online Services?
A: No. They are not available in the mobile version of the IRIS Online Services. You can use these functions in the desktop version.