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Frequently Asked Questions
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e-Booking Service

Frequently Asked Questions

Service Details

Q1: What can I do with this Service?
A: You can make an appointment for inspection of plans deposited in the Land Registry under government leases or various Ordinances; or original land grant documents. You may also change, cancel or enquire about the appointments.
Q2: What are the service hours of the e-Booking Service?
A: The e-Booking Service is available daily from 07:30 hour to 03:30 hour next day, including Sundays and public holidays.
Q3: Do I need to print and present the confirmation email when attending the inspection service at the LR office?
A: You may present printed copy of the Confirmation email or Acknowledgement page or by showing us the same on your mobile device.
Q4: What is a "reminder email"?
A: This is a free service. A reminder email will be sent to the email address provided by you not less than 1 day prior to the appointment date for the booking made via the e-Booking Service.
Q5: Apart from the e-Booking Service, is there any other way for me to make an appointment for inspection services?
A: You may present the request form in person or by fax.  The form is available at the Land Registry’s Customer Centre or any New Territories Search Offices; or you may download it at the Land Registry’s website (https://www.landreg.gov.hk/en/pforms/form.htm). Upon receipt of your request form, LR staff will contact you to arrange for the inspection.
Q6: What should I do if I have any questions in using the e-Booking service?

For enquiries, please contact us via the following enquiry lines during office hours:

Inspection of deposited plans: 2867 5818
Inspection of original land grant documents: 2158 6434

Q7: What should I do if the Tropical Cyclone Warning Signal No. 8 (or higher) or Black Rainstorm Signal is issued on the date of appointment?
A: Please visit our homepage for the special arrangements of the Land Registry under inclement weather conditions. You may make a new appointment via our e-Booking Service or call the respective inspection office to re-schedule the appointment after our office has been re-opened.