Land Registry Customer Satisfaction Survey 2025
With a view to gauging the level of customer satisfaction of the Land Registry’s services and identifying areas for continuous improvements, we commissioned a consultant to conduct a customer satisfaction survey during March to June 2025. The whole survey comprised telephone interview, field interview and self-completion survey. The questionnaires were sent to customers either via email (online version) or by post (printed version) and an online questionnaire was also made available on our departmental website (www.landreg.gov.hk) and the IRIS Online Services website (www.iris.gov.hk) for completion.
Overall Satisfaction Level
The overall satisfaction level (counting ratings of ‘Very satisfied’ and ‘Quite Satisfied’ only) of our services, including overall satisfaction on services at Customer Centre/ New Territories Search Offices, Counter Search Services, Deeds Lodgement Services, Customer Service Hotlines and IRIS Online Services, is 91.3%.
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Satisfaction levels of the major services areas are as follows -
Satisfaction levels of Counter Search Services
| Service | Staff Performance |
|---|---|
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Satisfaction levels of Deeds Lodgement Services
| Service | Staff Performance |
|---|---|
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Satisfaction levels of Customer Service Hotlines
| Service | Staff Performance |
|---|---|
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Satisfaction levels of IRIS Online Services
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We will follow up with the views and suggestions received from our customers for continuous service improvements.
Note: Figures in percentage for individual items may not add up to 100% due to rounding.