Land Registry Customer Satisfaction Survey 2022
With a view to gauging the level of customer satisfaction with the Land Registry’s services and collecting customers’ feedback for continuous improvements, we commissioned a consultant to conduct a customer satisfaction survey during May to August 2022. The whole survey comprised telephone interview, field interview and self-completion survey. The questionnaires were sent to customers either via email (online version) or by post (printed version) and an online questionnaire was also made available on our departmental website (www.landreg.gov.hk) and the IRIS Online Services website (www.iris.gov.hk) for completion.
Overall Satisfaction Level
The overall satisfaction level (counting ratings of ‘Very satisfied’ and ‘Quite Satisfied’ only) of our services, including overall satisfaction on services at Customer Centre/ New Territories Search Offices, Counter Search Services, Deeds Lodgement Services, Customer Service Hotline and IRIS Online Services, is 90.8%.
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Satisfaction levels of the major services areas are as follows -
Satisfaction levels of Counter Search Services
| Service | Staff Performance |
|---|---|
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Satisfaction levels of Deeds Lodgement Services
| Service | Staff Performance |
|---|---|
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Satisfaction levels of Customer Service Hotline
| Service | Staff Performance |
|---|---|
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Satisfaction levels of IRIS Online Services
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We will follow up with the views and suggestions received from our customers for continuous service improvements.