System Problems
Q1: What should I do if there is no response when clicking the link to browse / download
document / land register on the "Acknowledgement" Page?
A: Go to the "Enquire Order Status" function, the ordered land records can be viewed by browser / downloaded again before closure of the online services at 5 am the next day (for land register/Unposted Memorial Information) or within 3 calendar days (for land document). “Search of Land Register (Whole Building)” orders are available for download within 5 calendar days. For assistance, you may contact our Technical Support Help Desk (Tel.: 3105 0000 press 3>6 after selecting language.
Q2: What should I do if the message "General System Error" is displayed after confirming
payment?
A: If the message "General System Error" is displayed after confirming payment, please close all the browsers and then access the IRIS Online Services again. Use the "Enquire Order Status" function to check if the transaction has been processed. If your transaction can be found through this function, you can download or view the ordered land records again before the closure of our online services at 5 am the next day (for land registers/Unposted Memorial Information) or within 3 calendar days (for land document). "Search of Land Register (Whole Building)" orders are available for download within 5 calendar days. If you cannot find your transaction, you may have to place order for the land records again.
Q3: What should I do if error is prompted before payment is made?
A: This type of error is normally caused by some unexpected communication problems between the browser and the IRIS Online Services. Usually, it can be fixed by restarting the browser to access the IRIS Online Services with a new session.