Subscriber Account and Login ID
- You have to fill in the "Application Form for Subscriber Account" (LR/OLS/1) and "Autopay Facility Form for Payment of IRIS Online Services" (LR/OLS/2).
- You can submit online application here. The original Autopay Facility Form for Payment of IRIS Online Services Fees should be submitted to the Land Registry by post/courier service within 5 working days to complete the application.
- You can also choose to send the completed application form and the original Autopay Facility Form for Payment of IRIS Online Services Fees together with a copy of the required identity proof document to the Land Registry by post/courier service.
- Unlock your locked Login ID and reset your password by using the online “Unlock Login ID” or “Forget Password” functions provided in IRIS Online Services website. Please refer to Q21 below for details.
- Log on the desktop version of the IRIS Online Services with a Login ID with supervisor privilege and then unlock the locked supplementary Login ID under the same service account by the “Enquire Login ID(s) Status” function.
- Call Customer Service Hotline (Tel: 3105 0000) to obtain the "Application Form for Unlocking IRIS Online Services login ID (for Normal Login)" by fax. Then, complete and return/fax the form to the Search Services Help Desk. The form can also be downloaded from the Land Registry website and the IRIS Online Services website.You may also complete the application at the Land Registry website and submit the form online.
Subscribers can follow the steps below to enable the Unused Balance Alert Function. When your account's unused balance has dropped below your pre-set balance threshold, you can receive notification by email and/or alert message on screen according to your preference.
- Log in the IRIS website (desktop version) by using a supervisor Login ID.
- Select "Enquire Account Balance Alert" function.
- Click "Edit" to enter the "Set up Account Balance Alert" screen.
- Select a balance threshold format and then enter either a fixed amount (e.g. $1,000) or a percentage of your deposit amount (e.g. 10% of the $20,000 deposit, i.e. $2,000); and
- Select email and/or alert on screen for receiving the notification. If you select the notification by email, you should enter your email address.
- Click "Continue" to view your settings again and then click "Confirm" to complete the setup procedure.
- change the balance threshold or email address;
- unselect all notification methods.
To view your amendment history in the past 6 months, you can select "Enquire Account Balance Alert" function and click the "View Balance Alert Change History".
The "Contact Person Name" field is left blank to allow more flexibility to users.
Effective from March 2012, a new option has been added to the "Your Order List – Enter Customer Information" screen to allow retaining temporarily the input of customer information (e.g. contact person name, contact person phone number, etc.) for the next search.
You are advised to keep the initial password as you will need to use it to login the IRIS Online Services again after your Login ID has been unlocked by our Search Services Help Desk.
The initial password, if lost, can be obtained by application in writing with authorized signature and company chop (for organization subscriber) to the Search Services Help Desk at Unit 1202, 12/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Kowloon.
Please note that you have to set up the security profile before using this function.
Please refer to Q23 below for details.
Log on to the IRIS (desktop version) and select “Enquire Security Profile” function. Click Edit to go to the “Set Up Security Profile” screen and then set three security questions and answers in your Security Profile. Answers must comply with the rules below.
- 6 to 30 characters (including English characters, numbers, space or symbols)
- Case sensitive
- Do not use your Login ID or Account Number
When necessary, update the information of your Security Profile using the above function.
- In the “Subscriber Login” screen, select “For Normal Login User” as the “Login Options” first and then click “Forget Password”.
- Type your Login ID and registered email address. Note(i)
- Provide answer to the security question on screen. You can select another one if you forget the answer of that question. Note(ii)
- The system will verify your identity according to your answer to the question. If the answer is correct, the system will reset the password of your Login ID immediately by a temporary password which will be sent to your registered email address. The temporary password is only valid for 24 hours and therefore, you must complete the next step within 24 hours.
- After receiving the email, go to the subscriber login screen again. Type your Login ID and the temporary password provided in the email. After successfully logging on to the system, you will be directed to the “Change Password” screen to reset your password.
Note(i) | If you fail to provide your correct email address for 5 times, the system will temporarily block you from using the “Forget Password” function for 10 minutes. |
Note(ii) | If you cannot provide correct answer to the questions for 5 times, you are not allowed to use this online “Forget Password” function to unlock your locked Login ID. |
- In the “Subscriber Login” screen (desktop version), select “For User Login with Digital Certificate” as the “Login Options” first and then click “Unlock Login ID”.
- Type your Login ID and registered email address. Note(i)
- Provide answer to the security question on screen. You can select another one if you forget the answer of that question. Note(ii)
- The system will verify your identity according to your answer to the question. If the answer is correct, the system will unlock your Login ID immediately. A notification email will be sent to your registered email address.
Note(i) | If you fail to provide your correct email address for 5 times, the system will temporarily block you from using the “Unlock Login ID” function for 10 minutes. |
Note(ii) | If you cannot provide correct answer to the questions for 5 times, you are not allowed to use this online “Unlock Login ID” function to unlock your locked Login ID. |