Resources Centre

Frequently Asked Question

e-Alert Service for Authorized Institutions under the Banking Ordinance (Cap.155)

e-Alert Notifications to Property Owners

Q1: Can I receive the electronic notifications relating to my property issued to the Authorized Institution by the Land Registry under the e-Alert Service for Authorized Institutions?
A: As the property owner, if you give your consent by signing the consent form and provide your email address in the consent form, you may opt to receive same electronic notifications relating to your property issued to the Authorized Institution by the Land Registry under the Service.
Q2: If I did not opt to receive e-Alert notification at the time of signing the consent form, may I change my mind afterwards?
A: Yes. If you subsequently wish to opt to receive e-Alert notification, you may submit your request to the Authorized Institution and the Authorized Institution will refer it to the Land Registry for processing.
Q3: Do I need to pay for the e-Alert notification issued by the Land Registry to me?
A: The Land Registry will only charge Authorized Institutions for their subscription to the e-Alert Service. You may opt to receive the e-Alert notification relating to your property by simply signing the consent form and providing your email address in the consent form. The Land Registry will not charge you any fee for such a notification arrangement.
Q4: What is the service period for the provision of e-Alert notifications to me?
A: The e-Alert notification service will cover the whole term of your mortgage as long as you do not withdraw the given consent.
Q5: When will I start to receive e-Alert notifications after I have signed the consent form?
A: Following your signing of the consent form and after completion of all the formalities of the Authorized Institution and the Land Registry, the Land Registry will send an email to your designated email address for verification and privacy protection purposes within 3 calendar days from its approval of the service order application submitted by the Authorized Institution. After that, whenever a charge/mortgage document is delivered to the Land Registry for registration against your property, an e-Alert notification will be sent to you.
Q6: What should I do if I do not want to receive e-Alert notifications anymore?
A: If you do not want to receive e-Alert notifications any more, you may submit your request to the Authorized Institution and the Authorized Institution will refer it to the Land Registry for processing.
Q7: How many email addresses can I provide for receiving e-Alert notifications from the Land Registry?
A: Only one email address for receiving e-Alert notifications can be provided for each property.
Q8: I hold a property with another owner. Can each of us provide an email address for receiving e-Alert notifications?
A: No. For properties held by co-owners, the co-owners have to decide which co-owner should be designated for receiving notifications and should provide only one email address for receiving e-Alert notifications for each property.
Q9: Can I change my email address for receiving e-Alert notifications previously provided in the consent form?
A: Yes. If you want to change your email address for receiving e-Alert notifications, you may submit your request to the Authorized Institutions and the Authorized Institutions will refer it to the Land Registry for processing.
Q10: If I opt to receive e-Alert notification in respect of my property, when will the e-Alert notification be sent to me when a charge/mortgage document is lodged to the Land Registry for registration?
A: Normally, the e-Alert notification will be issued on the day following the date on which a charge/mortgage document is delivered to the Land Registry for registration.
Q11: What kind of information will be provided in the e-Alert notification?
A: The e-Alert notification will provide the following particulars of the charge/mortgage document lodged for registration:

(a) Date of instrument;
(b) Memorial number of instrument;
(c) Date of delivery of instrument; and
(d) Nature of instrument.
Q12: What can I do if I want to know more about the charge/mortgage document lodged for registration against my property?
A: By using the memorial number provided in the e-Alert notification, you may order a copy of the charge/mortgage document for reference via the IRIS Online Services at www.iris.gov.hk upon completion of registration of the relevant charge/mortgage document and payment of the prescribed fee of $100.
Q13: How can I verify that the e-Alert notification received was sent by the Land Registry?
A: You may check if the sender’s email address is "e-Alert-noreply@landreg.gov.hk". The email should not contain any attachments. In case of doubt, you may call our e-Alert Service Hotline at 3521 1900.
Q14: Whom should I contact for enquiries on the e-Alert notification?
A: For enquiries on the e-Alert notification, you may call our e-Alert Service Hotline at 3521 1900 or send emails to e-Alert-ai@landreg.gov.hk.