Frequently Asked Question

A: As the property owner, if you give your consent by signing the consent form and provide your email address in the consent form, you may opt to receive same electronic notifications relating to your property issued to the Authorized Institution by the Land Registry under the Service.

A: Yes. If you subsequently wish to opt to receive e-Alert notification, you may submit your request to the Authorized Institution and the Authorized Institution will refer it to the Land Registry for processing.

A: The Land Registry will only charge Authorized Institutions for their subscription to the e-Alert Service. You may opt to receive the e-Alert notification relating to your property by simply signing the consent form and providing your email address in the consent form. The Land Registry will not charge you any fee for such a notification arrangement.

A: The e-Alert notification service will cover the whole term of your mortgage as long as you do not withdraw the given consent.

A: Following your signing of the consent form and after completion of all the formalities of the Authorized Institution and the Land Registry, the Land Registry will send an email to your designated email address for verification and privacy protection purposes within 3 calendar days from its approval of the service order application submitted by the Authorized Institution. After that, whenever a charge/mortgage document is delivered to the Land Registry for registration against your property, an e-Alert notification will be sent to you.

A: If you do not want to receive e-Alert notifications any more, you may submit your request to the Authorized Institution and the Authorized Institution will refer it to the Land Registry for processing.

A: Only one email address for receiving e-Alert notifications can be provided for each property.

A: No. For properties held by co-owners, the co-owners have to decide which co-owner should be designated for receiving notifications and should provide only one email address for receiving e-Alert notifications for each property.

A: Yes. If you want to change your email address for receiving e-Alert notifications, you may submit your request to the Authorized Institutions and the Authorized Institutions will refer it to the Land Registry for processing.

A: Normally, the e-Alert notification will be issued on the day following the date on which a charge/mortgage document is delivered to the Land Registry for registration.

A: The e-Alert notification will provide the following particulars of the charge/mortgage document lodged for registration:

(a) Date of instrument;
(b) Memorial number of instrument;
(c) Date of delivery of instrument; and
(d) Nature of instrument.

A: By using the memorial number provided in the e-Alert notification, you may order a copy of the charge/mortgage document for reference via the IRIS Online Services at www.iris.gov.hk upon completion of registration of the relevant charge/mortgage document and payment of the prescribed fee of $100.

A: You may check if the sender’s email address is "e-Alert-noreply@landreg.gov.hk". The email should not contain any attachments. In case of doubt, you may call our e-Alert Service Hotline at 3521 1900.

A: For enquiries on the e-Alert notification, you may call our e-Alert Service Hotline at 3521 1900 or send emails to e-Alert-ai@landreg.gov.hk.