Frequently Asked Question

A: If you are a current subscriber of 24 months subscription period and wish to renew the Property Alert for a selected land register, you should submit your application for service renewal to the Land Registry not less than 7 calendar days before expiry of the current subscription period. Please refer to Q4 below for details of the application procedure.

A: Yes. An advance notification will be emailed to you 28 calendar days before expiry of the current subscription period for a selected land register to remind you to apply for service renewal if required.

A: No. Application for renewal of subscription for a selected land register must be submitted to the Land Registry before the deadline for renewal, namely, not less than 7 calendar days before expiry of the current subscription period ("renewal deadline") and the subscription fee will be charged at the rate for service renewal. Please refer to Q5 below to view the subscription fees for service renewal. After the renewal deadline for a selected land register, if you wish to subscribe to the Property Alert for that same land register again, you are required to submit a fresh application and the subscription fee will be charged at the same rate as a new application. Please refer to Q6 under "Service Details" above to view the subscription fees for a new application.

A:

To renew the Property Alert for a selected land register, you have to complete an application form for subscription to the Property Alert ( PDF format )( MS Word format )( Online form ) and submit the completed application form to the Land Registry by post/courier service, in person or online.

For application by post/courier service, please send the completed application form together with copy of your identification document and an additional document for identity proof to our Customer Centre on 19/F, Queensway Government Offices or any of our New Territories Search Offices. You may refer to Q19 under "Application for Subscription to Property Alert" above or the notes in the application form for subscription to Property Alert ( PDF format )( MS Word format )( Online form ) for examples of additional document for identity proof.

For application in person, please visit our Customer Centre on 19/F, Queensway Government Offices or any of our New Territories Search Offices with the completed application form and your identification document for verification to our satisfaction. If the application is submitted by the representative of a corporate owner, the representative is required to produce his/her identification document for our verification together with a duly signed authorization form, i.e. Annex II of the application form for subscription to Property Alert ( PDF format )( MS Word format )( Online form ). The representative is also required to make a statutory declaration, i.e. Annex III of the application form ( PDF format )( MS Word format )( Online form ) to support the application. Please note that our service hours are Mondays to Fridays from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:00 p.m. (excluding public holidays).

For online application by individual owner, please complete the online form and digitally sign the form with iAM Smart+ or digital certificate issued by the Hongkong Post Certification Authority or Digi-Sign Certification Services Limited. Provision of copy of your identification document and an additional document for identity proof as stated above may be dispensed with. For online application by corporate owner, please complete the online form, digitally sign the form with your organizational digital certificate issued by the Hongkong Post Certification Authority or Digi-Sign Certification Services Limited and submit the application together with copy of your certificate of incorporation and an additional document for identity proof. You may refer to Q19 under "Application for Subscription to Property Alert" above or the notes in the application form for subscription to Property Alert ( PDF format )( MS Word format )( Online form ) for examples of additional document for identity proof.

If there is any discrepancy in the name between the proof of identity and the land register concerned or the identification document number provided is different from that contained in the registered instrument under which you acquired the property concerned, additional supporting document is required to be produced to our satisfaction.

A:

The renewal fee for a selected land register is charged as follows:

* The subscription will be valid until a change of property ownership.

A:

Service renewal is not required for one-off subscription. Please refer to Q7 under "Service Details" above for details of one-off subscription.

A: If you are a subscriber of the previous e-Alert Service and a Verification Code has been assigned to you, you may continue to use the Verification Code in making application for service renewal. If a correct and valid Verification Code is provided in the application form, the requirement of production of identification document, additional document for identity proof, (where applicable) authorization form and statutory declaration may be dispensed with.

A: If you are a subscriber of the previous e-Alert Service but have not applied for a Verification Code, you can send in your application for service renewal by post/courier service or online in which case you have to submit the completed application form together with copy of your identification document and an additional document for identity proof to the Land Registry (except for online application submitted by individual owner). You may refer to Q19 under "Application for Subscription to Property Alert" above or the notes in the application form for subscription to Property Alert ( PDF format )( MS Word format )( Online form ) for examples of additional document for identity proof. For online application submitted by individual owner, provision of copy of your identification document and an additional document for identity proof as stated above may be dispensed with.