Browser Problems
Q1: What are the file formats for downloading computerized land registers and imaged copies of land document?
A: The computerized land registers can be delivered in both PDF and HTML formats. Imaged copies are delivered in JPEG or TIFF format. The JPEG format is for downloading coloured plans.
Q2: How do I view the JPEG or TIFF file?
A: To view the JPEG or TIFF files, user can use the following utilities which come with the operating systems:
- Windows 10 and 11 users can use either "Windows Photo Viewer" or "Photos app" (Note: You should use "Windows Photo Viewer" to view multi-page TIFF because "Photos app" in Windows can only view the first page of a TIFF file.)
- MacOS 14, 15 or 26 users can use “Preview” or “Photos” (Note: You should use " Preview" to view multi-page TIFF because "Photos" in MacOS can only view the first page of a TIFF file.)
If you use the mobile version of the IRIS Online Services, an image viewer app to view TIFF files is required.
- Windows 10 and 11 users can use either "Windows Photo Viewer" or "Photos app" (Note: You should use "Windows Photo Viewer" to view multi-page TIFF because "Photos app" in Windows can only view the first page of a TIFF file.)
- MacOS 14, 15 or 26 users can use “Preview” or “Photos” (Note: You should use " Preview" to view multi-page TIFF because "Photos" in MacOS can only view the first page of a TIFF file.)
If you use the mobile version of the IRIS Online Services, an image viewer app to view TIFF files is required.
Q3: How do I view the HTML and PDF files?
A: To view the HTML files, it is suggested using general web browsers directly. To view the PDF files, it is suggested using either Adobe Acrobat Reader DC or general web browsers.
Q4: I am not sure which version my browser is.
A: Check the version of your browser by clicking on 'HELP' or wrench icon (usually on the right top of the screen) and then on 'About browser name'. You will see a screen that tells you the browser version number.
Q5: Why I cannot see the page no. on the land register when I select "View by Browser (HTML)"?
A: When clicking the "Click here for viewing (HTML)" hyperlink, a separate browser will be popped up which displays the land register result in HTML format. If you want to show the page no. in the printed land register, you may consider adding the page no. through the print setup function of your computer before printing the land register. The page no. printed from the web browser may have some variation depending on the printer setting. Alternatively, you may select "View by Browser (PDF)" delivery method instead.
Q6: Why am I not able to access the IRIS Online Services using old versions of Internet Explorer (IE) browser?
A: Transport Layer Security (TLS) technology is used to transmit data between IRIS Online Services and your browser. If you are using old versions of IE browser, you should ensure your Windows operating system has been updated to the latest version, and follow the steps below to enable the latest version of TLS.
(1) Click Control Panel
(2) Click Internet Options
(3) Click Advanced tab
(4) Scroll down to Security section
(5) Check Use TLS 1.2 and Use TLS 1.3
(6) Click OK
If the security settings of your computer is managed by your organisation, please contact your IT technical support team for assistance.
(1) Click Control Panel
(2) Click Internet Options
(3) Click Advanced tab
(4) Scroll down to Security section
(5) Check Use TLS 1.2 and Use TLS 1.3
(6) Click OK
If the security settings of your computer is managed by your organisation, please contact your IT technical support team for assistance.
Q7: Why am I not able to view some Chinese characters when I view my ordered land record such as land register in Windows XP?
A: If you are unable to view some Chinese characters in Windows XP, it is recommended to upgrade to a newer version of Windows such as Windows 10 or Windows 11. Modern versions include updated fonts and full Unicode support, ensuring proper display of Hong Kong Supplementary Character Set (HKSCS) and other ISO/IEC 10646 characters on the land registers.
Q8: Why there are variations in the form of some Chinese characters when viewing the land records with different browsers?
A: Please note that there are minor differences of the Chinese font types provided by different operating systems and browsers which are inevitable.