Resources Centre

Contact Us

Customer Service Hotline 3105 0000

A Customer Service Hotline has been set up for 24-hour access by callers. Callers may obtain general information of our various services and our information leaflets or forms by fax.

Callers may choose to speak to a live operator during office hours (09:00 to 17:30 on Monday to Friday (except public holidays)). A voice mail facility is also available - we shall return calls within 40 minutes after receiving the voice mail during office hours. Calls received after office hours (before 09:00 and after 17:30 on Monday to Friday and calls received on Saturday, Sunday and public holidays) (except for the Technical Support Help Desk mentioned below) are transferred to the 1823 Call Centre for live operators’ service.

If computer technical support is required, callers may speak to a live operator of our Technical Support Help Desk during the service hours (08:30 to 18:30 on Monday to Friday and 08:30 to 14:00 on Saturday (except public holidays)). A voice mail facility is also available - we shall return calls within 40 minutes after receiving the voice mail during the service hours and shall return calls before 10:00 on the next working day for those voice mails received outside the service hours.

 

Select Language

1 CantoneseCantonese
2 PutonghuaPutonghua
3 EnglishEnglish

Select Services

1 Address, telephone number and service hours of our officesAddress, telephone number and service hours of our offices
2 Online search services subscriberOnline search services subscriber
3 Online search services and counter search servicesOnline search services and counter search services
4 Registration servicesRegistration services
5 Owners’ corporation servicesOwners’ corporation services
6 Other services (such as Memorial Day Book, Memorial Day Book on CD-ROM, Monthly Memorial Information on Mortgage Transactions, Street Index and New Territories Lot/Address Cross Reference Table, e-Alert Service)Other services (such as Memorial Day Book, Memorial Day Book on CD-ROM, Monthly Memorial Information on Mortgage Transactions, Street Index and New Territories Lot/Address Cross Reference Table, Property Alert)
7 Obtain information leaflets or forms by faxObtain information leaflets or forms by fax
8 Special arrangements under inclement weather conditionsSpecial arrangements under inclement weather conditions
0 Suggestions or complaintsSuggestions or complaints

Frequently Used Services (after selection of language)

Online search services

  • Search land register
Search land register 3 Search land register first 1 Search land register second 1 Search land register third 1
  • Order land document
Order land document 3 Order land document first 1 Order land document second 1 Order land document second 3
  • Search charges
Search charges 3 Search charges first 1 Search charges 2 Search charges second 1
  • Payment methods
ayment methods 3 ayment methods 1 ayment methods 2 ayment methods 4
  • Subscription procedure for the online search services
Subscription procedure for the online search services 3 Subscription procedure for the online search services 1 Subscription procedure for the online search services 5

Registration services

  • Registration procedure
Registration procedure 4 Registration procedure 2
  • Service charges
Service charges 4 Service charges first 1 Service charges second 1 more options
  • Payment methods
Payment methods 4 Payment methods 1 Payment methods 2
  • Enquire status of lodged documents
Enquire status of lodged documents first 4 Enquire status of lodged documents second 4 more options

Owners’ corporation services

  • Application for registration of owners' corporation
Application for registration of owners' corporation 5 Application for registration of owners' corporation first 1 Application for registration of owners' corporation second 1
  • Filing of notice of change of particulars
Filing of notice of change of particulars 5 Filing of notice of change of particulars 1 Filing of notice of change of particulars 2
  • Service charges
Service charges 5 Service charges 2 Service charges 1
  • Payment methods
Payment methods 5 Payment methods first 2 Payment methods second 2

Property Alert

  • Service description
Service description 6 Service description 5 Service description 1
  • Service fees and payment methods
Service fees and payment methods 6 Service fees and payment methods 5 Service fees and payment methods 2
  • Application procedure
Application procedur 6 Application procedur 5 Application procedur 3

Talk to live operator

Search services
Online search services
  • Public subscribers
search matterssearch matters 2 search matters 1
account mattersaccount matters2 first 2 account matters seconf 2
computer technical supportcomputer technical support 2 computer technical support 3
  • Ad-hoc users
search matterssearch matters 3 search matters 4
account mattersaccount matters 3 account matters 5
computer technical supportcomputer technical support 3 computer technical support 6
   
Counter search servicesCounter search services 3 Counter search services 2 Counter search services 4
Self-service search servicesSelf-service search services first 3 Self-service search services second 3 Self-service search services third 3
Registration servicesRegistration services 4 Registration services 5
Owners’ corporation servicesOwners’ corporation services 5 Owners’ corporation services 4
Street Index and New Territories Lot/Address Cross Reference TableStreet Index and New Territories Lot/Address Cross Reference Table 6 Street Index and New Territories Lot/Address Cross Reference Table 4 Street Index and New Territories Lot/Address Cross Reference Table 3
Property Alerte-Alert Service 6 e-Alert Service 5 e-Alert Service 4
Suggestions and complaintsSuggestions and complaints 0