Frequently Asked Question

A:

During the subscription period, when an instrument is delivered to the Land Registry or is being processed by the Land Registry for registration against the selected land register under the Land Registration Ordinance (Cap.128), the Land Registry will send a Property Alert notification to you by email at one or more of the following different stages, where applicable, in the course of such registration process:

1. The information of the instrument is entered on the selected land register upon receipt of the instrument for registration.
2. The information of the instrument pending registration, which has previously been entered on the selected land register, is removed from the said land register for whatever reason.
3. The instrument has been registered against the selected land register and becomes available for public search.

After the completion of registration of the instrument, no further Property Alert notification will be issued in relation to that registered instrument.

A: The following particulars of the lodged instrument will be provided in the Property Alert notification:

• Date of instrument
• Memorial number of instrument
• Date of delivery of instrument
• Nature of instrument

 

A:

Under the SMS reminder service of the Property Alert, subscribers can choose to provide a Hong Kong mobile phone number for receiving SMS reminder when a Property Alert notification is issued to their designated email address.

A:

The Land Registry has participated in the SMS Sender Registration Scheme under the Office of the Communications Authority to help members of the public verify the identities of SMS senders. Under the scheme, members of the public can easily identify whether an SMS message is from a Registered SMS Sender by looking for the prefix “#” in the SMS Sender ID.

With effect from 26 June 2024, all SMS reminders provided by the Land Registry upon issuance of Property Alert notifications would be sent to subscribers’ designated Hong Kong mobile phone number under the Registered SMS Sender ID “#LandReg”, thereby enhancing protection against fraudulent SMS.

A:

The Land Registry issues “summary of email notifications” to you by email at a half-yearly interval (i.e. 1 January and 1 July of each year) to facilitate you to check whether you have missed any email notification(s) in the past half year.

Besides, if you have chosen to receive SMS reminder, an SMS reminder will be sent to your designated Hong Kong mobile phone number upon the issuance of the above email notification to your designated email address.

A: In addition to checking the inbox of your email account, you are advised to look up the Property Alert notification from the spam/bulk mail/junk mail folder to see if it has been filtered as a spam message. You are also recommended to clear your emails in the inbox regularly to avoid exceeding the storage limit of your email server. If you still cannot find the relevant Property Alert notification, you may call our Customer Service Hotline on 3105 0000 for assistance.

A: When an instrument affecting land is lodged with the Land Registry for registration, the Land Registrar will deal with it in accordance with the provisions of the Land Registration Ordinance (Cap.128) and the Land Registration Regulations (Cap.128A). In case of doubt, you may consider seeking advice from private legal practitioners.

A: A Short Message Service (“SMS”) reminder service was launched on 2 July 2022. Under the SMS reminder service, you can choose to provide a Hong Kong mobile phone number for receiving SMS alert when a Property Alert notification is issued to your designated email address. You may enjoy this value-added service for free by completing and submitting the application form for change of particulars (PDF format)(MS Word format)(Online form).