Frequently Asked Questions

A: You can upload copy of document(s) if required during online application.  The file size of each document should not exceed 5 MB.

A: To view and print the online application forms, you need to use the Adobe(R)  Acrobat Reader software which is available free at Adobe Systems Incorporated website
 - http://www.adobe.com/uk/products/acrobat/readstep2.html

A:

You can sign the online application form by using a personal/corporate digital certificate issued by the recognised certification authority (Hongkong Post or Digi-Sign Certification Services Limited).  Alternatively, you can use iAM Smart+ to perform signing.  You have to register for an iAM Smart+ account with digital signature capability.  Please visit the iAM Smart website https://www.iamsmart.gov.hk/ for details.

A:

You may use a digital certificate issued by either Hongkong Post or Digi-Sign Certification Services Limited. For more information, please access

https://www.hongkongpost.gov.hk or http://www.dg-sign.com

A: For application by corporate owner, the completed online application form should be signed with the applicant's organisational digital certificate.

A:

There is no expiry date for the saved draft online form.  If the concerned online form has been revised, the relevant data in the saved draft online form can be restored to the revised online form. For online forms relating to Owners’ Corporations services, user is advised to adhere to the statutory requirement on the period of filing the form pursuant to the Building Management Ordinance (Cap. 344) if applicable.