This table basically consists of 6 columns.
The header of the table consists of 2 logical levels.
The first to fourth columns are under the heading "Review of 2000/2001 Performance Pledge".
The first column is the "Service Type".
The second column is the "Service Standard".
The third column is the "Performance Target (% meeting standard)".
The fourth column is the "Actual Performance (% meeting standard)".
The fifth to sixth columns are under the heading "2001/2002 Performance Pledge".
The fifth column is the "Service Standard".
The sixth column is the "Performance Target (% meeting standard)".
The fourth row is the "Search of land records" which sub-divided into:
1. | ["All Services" service at the Central Search Office] on the fifth row; and | |
2. | [Search of computerized land registers] on the sixth row. |
The eighth row is the "Certification of documents" which sub-divided into:
1. | [Computerized land registers] on the ninth row; | |
2. | [Imaged copies without plans] on the tenth row; and | |
3. | [Imaged copies with plans] on the eleventh row. |
The twelfth row is the "Supply of copies of land records through Direct Access Services" which sub-divided into:
1. | [Collection in person] on the thirteenth row; and | |
2. | [Delivery by post or courier] on the fourteenth row. |
The fifteenth row is the "Certification of documents through Direct Access Services" which sub-divided into:
1. | [Computerized land registers] on the sixteenth row; and | |
2. | [Imaged copies] on the seventeenth row. |
The eighteenth row is the "Sale of Memorial Day Book (MDB)" which sub-divided into:
1. | [Approval of MDB applications] on the nineteenth row; and | |
2. | [Delivery of MDB diskettes by courier] on the twentieth row. |
End of summary.