Land Registrar's Statement, 2007
Highlights of 2006/07
Organization Chart of the Land Registry
Organization Structure
Management Structure
Services and Workload
Performance Pledges
Customer Service
Future Plan
Financial Objectives
Actual Performance
Fees and Charges
Service enhancement to the Integrated Registration Information System (IRIS)
Reducing stopped deeds
One-stop Stamp Payment and Registration
Property Information Hub
Future Plan
Customer Liaison Groups
Land Registry Joint Standing Committee
Land Registry Circular Memoranda
Land Registry News
Information Pamphlets
Customer Service Hotline
Corporate citizenship
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Green Management and Environmental Improvement
Future Plan
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Accounts
The Land Registry 2005/06 Annual Report
Fourteenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Operations and Customer Service
Financial Management
Development Projects and New Services
Title Registration
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Human Resources
Risk Management for IT Systems
Report of the Director of Audit
Financial Statements
Annex 2006/07 Performance Pledge
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Human Resources

Training and Development

PhotoWe are committed to provide quality training to support the training and development needs of all staff and prepare them for the forthcoming changes in relation to title registration and other improvement projects. Through quality training we aim to help sustain a happy department that gives excellent service. The measure of quality in training is the confidence that all members of the Land Registry have in themselves and in the team they work with to be able to give outstanding service. From this comes the ability to perform at our best.

Highlights of Training Activities Arranged in 2006/07
  • Theme Training

    The Land Registry is committed to strive for continuous improvement of service quality and value to our customers. To align the annual Staff Development Training with this objective, we have chosen "To Excel in Quality, To Lead by Quality" as the training theme for 2006/07. The one-day workshop was designed for officers of all ranks and grades with the integration of briefings, games and activities. The interactive training helped enhance the participants' knowledge about fundamental concepts as well as practical tools of service quality management and quality improvement and providing them with insights on how to improve service quality.

  • Course on Customer Relationship Management

    Apart from the annual development training program, a specific course on "Customer Relationship Management" was developed for officer grade staff, aiming to uplift their skills and knowledge for developing and managing excellent customer relationship.

  • Language Training

    This year, we provided a range of workplace Putonghua courses to help staff strengthen their proficiency in communicating with Putonghua. Lunch-hour Putonghua courses and after office hour Putonghua courses at elementary, intermediate, advanced and conversational levels were arranged to suit the different needs of staff.

    Apart from Putonghua, Workplace English Workshops were also provided for junior clerical grade staff with a view to enhancing their confidence in communicating with customers in English.

  • Exposure Talk and Briefing

    We put much emphasis on equipping staff with professional knowledge and skills for meeting the forthcoming changes and development of the department. Throughout the year, exposure talks and briefing sessions had been arranged for our senior staff to broaden their knowledge and exposure on land-related issues, government framework and issues of general concerns.

  • Job-related Training

a seminar on "Understanding the Personal Data (Privacy) Ordinance " was conducted and 13 classes of video seminars were arranged for all staff to equip them with the fundamental knowledge of the Personal Data (Privacy) Ordinance and to enhance their understanding on the application of the Ordinance to the work of the Land Registry.

a one-day workshop on 'Chairing Meetings' cum web-based self-learning course was arranged for officers on job-need basis to enhance their meeting skills and prepare them for the increase of committee work involved in the implementation of title registration.

  • Induction Course

    An induction course was organized for all new comers to familarize them with the functions and operation of the department.


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