Human Resources :: Training and Development

Training and Development

We are committed to provide quality training to support the training and development needs of all staff and prepare them for the forthcoming changes in relation to title registration and other improvement projects. Through quality training we aim to help sustain a happy department that gives excellent service. The measure of quality in training is the confidence that all members of the Land Registry have in themselves and in the team they work with to be able to give outstanding service. From this comes the ability to perform at our best.

Highlights of Training Activities Arranged in 2006/07

Theme Training

The Land Registry is committed to strive for continuous improvement of service quality and value to our customers. To align the annual Staff Development Training with this objective, we have chosen "To Excel in Quality, To Lead by Quality" as the training theme for 2006/07. The one-day workshop was designed for officers of all ranks and grades with the integration of briefings, games and activities. The interactive training helped enhance the participants' knowledge about fundamental concepts as well as practical tools of service quality management and quality improvement and providing them with insights on how to improve service quality.
Course on Customer Relationship Management

Apart from the annual development training program, a specific course on "Customer Relationship Management" was developed for officer grade staff, aiming to uplift their skills and knowledge for developing and managing excellent customer relationship.
Language Training

This year, we provided a range of workplace Putonghua courses to help staff strengthen their proficiency in communicating with Putonghua. Lunch-hour Putonghua courses and after office hour Putonghua courses at elementary, intermediate, advanced and conversational levels were arranged to suit the different needs of staff.

Apart from Putonghua, Workplace English Workshops were also provided for junior clerical grade staff with a view to enhancing their confidence in communicating with customers in English.
Exposure Talk and Briefing

We put much emphasis on equipping staff with professional knowledge and skills for meeting the forthcoming changes and development of the department. Throughout the year, exposure talks and briefing sessions had been arranged for our senior staff to broaden their knowledge and exposure on land-related issues, government framework and issues of general concerns.
Job-related Training

		a seminar on "Understanding the Personal Data (Privacy) Ordinance " was conducted and 13 classes of video seminars were arranged for all staff to equip them with the fundamental knowledge of the Personal Data (Privacy) Ordinance and to enhance their understanding on the application of the Ordinance to the work of the Land Registry.
		a one-day workshop on 'Chairing Meetings' cum web-based self-learning course was arranged for officers on job-need basis to enhance their meeting skills and prepare them for the increase of committee work involved in the implementation of title registration.

Induction Course

An induction course was organized for all new comers to familarize them with the functions and operation of the department.