Land Registrar's Statement, 2007
Highlights of 2006/07
Organization Chart of the Land Registry
Organization Structure
Management Structure
Services and Workload
Performance Pledges
Customer Service
Future Plan
Financial Objectives
Actual Performance
Fees and Charges
Service enhancement to the Integrated Registration Information System (IRIS)
Reducing stopped deeds
One-stop Stamp Payment and Registration
Property Information Hub
Future Plan
Customer Liaison Groups
Land Registry Joint Standing Committee
Land Registry Circular Memoranda
Land Registry News
Information Pamphlets
Customer Service Hotline
Corporate citizenship
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Green Management and Environmental Improvement
Future Plan
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Accounts
The Land Registry 2005/06 Annual Report
Fourteenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Operations and Customer Service
Financial Management
Development Projects and New Services
Title Registration
Public Relations
Human Resources
Risk Management for IT Systems
Report of the Director of Audit
Financial Statements
Annex 2006/07 Performance Pledge
Home Contact Us Management Team Site Map
Traditional Chinese Simplified Chinese Pure Text Print
Public Relations

Customer Service Hotline

To enhance our communication with customers, a Customer Service Hotline, telephone number 3105 0000, equipped with an Interactive Voice Response System has been set up. A wide range of information is available by listening to recorded messages or ordering information leaflets and forms by fax. With effect from 30 April 2007, we have extended the manned operator service of our hotline to outside normal office hours and at weekends and public holidays. A voice mail facility is also available. Information about the hot keys for using the hotline is available at our homepage. During the year, the number of calls received was 125,629, averaging 10,469 calls per month.


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