Land Registrar's Statement, 2007
Highlights of 2006/07
Organization Chart of the Land Registry
Organization Structure
Management Structure
Services and Workload
Performance Pledges
Customer Service
Future Plan
Financial Objectives
Actual Performance
Fees and Charges
Service enhancement to the Integrated Registration Information System (IRIS)
Reducing stopped deeds
One-stop Stamp Payment and Registration
Property Information Hub
Future Plan
Customer Liaison Groups
Land Registry Joint Standing Committee
Land Registry Circular Memoranda
Land Registry News
Information Pamphlets
Customer Service Hotline
Corporate citizenship
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Green Management and Environmental Improvement
Future Plan
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Accounts
The Land Registry 2005/06 Annual Report
Fourteenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Operations and Customer Service
Financial Management
Development Projects and New Services
Title Registration
Public Relations
Human Resources
Risk Management for IT Systems
Report of the Director of Audit
Financial Statements
Annex 2006/07 Performance Pledge
Home Contact Us Management Team Site Map
Traditional Chinese Simplified Chinese Pure Text Print
Operations and Customer Service

Performance Pledges

Performance pledges were first launched in 1993. They are reviewed annually. A report on actual performance for the past year together with any updated pledges for the coming year is also published each year. Through these pledges, members of the public are informed of the standard of services which they can expect from the department in registration of instruments, provision of land records and other related services and can measure improvements.

For 2006/07, as part of our continuing commitment to improve the quality and efficiency of services that we provide, we have reviewed our performance pledges and improved some of our service standards. The chart at Annex sets out the pledges and the actual performance of the year. We met or exceeded all performance pledges in 2006/07. Performance monitoring is conducted by a combination of public and private sector Customer Liaison Groups and internal Land Registry committees.

As the overall efficiency of the registration and search processes has been increasing steadily, higher service standards and new service pledges are being set with effect from April 2007.


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