Land Registrar's Statement, 2007
Highlights of 2006/07
Organization Chart of the Land Registry
Organization Structure
Management Structure
Services and Workload
Performance Pledges
Customer Service
Future Plan
Financial Objectives
Actual Performance
Fees and Charges
Service enhancement to the Integrated Registration Information System (IRIS)
Reducing stopped deeds
One-stop Stamp Payment and Registration
Property Information Hub
Future Plan
Customer Liaison Groups
Land Registry Joint Standing Committee
Land Registry Circular Memoranda
Land Registry News
Information Pamphlets
Customer Service Hotline
Corporate citizenship
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Green Management and Environmental Improvement
Future Plan
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Accounts
The Land Registry 2005/06 Annual Report
Fourteenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Operations and Customer Service
Financial Management
Development Projects and New Services
Title Registration
Public Relations
Human Resources
Risk Management for IT Systems
Report of the Director of Audit
Financial Statements
Annex 2006/07 Performance Pledge
Home Contact Us Management Team Site Map
Traditional Chinese Simplified Chinese Pure Text Print
Operations and Customer Service

Future Plan

(A) New performance pledge for 2007/08 : amendment of registered data

Following a recommendation in an assignment study review report by the Independent Commission Against Corruption (ICAC) on the public search procedures in 2006 and having reviewed the pattern of request from our customers, we have introduced a new performance pledge for the amendment of registered data in the land registers with effect from 2007/08 as follows:

Service Type
Performance Pledge 2007/08
Amendment of Registered Data Service Standard Performance Target
(% meeting target)
(a) Simple Cases 3 working days 90
(b) Complicated Cases 10 working days 90


(B) Regionalization of New Territories Search Offices

Since the launch of IRIS Online Services in February 2005, a growing number of customers has been switching to use the internet services. The number of customers using counter services, particularly in the New Territories, has reduced substantially. This very low use led us to review the cost-effectiveness of keeping the New Territories offices. After review, we decided to reorganize our counter services and to close the North and Sai Kung District Search Offices with effect from 16 April 2007.

PhotoAfter closure, the owners' corporation services previously provided at the North and Sai Kung District Search Offices were taken up by the Shatin District Search Office at 9/F., Shatin Government Offices, 1 Sheung Wo Che Road, Shatin.

Counter search services continue to be provided at our Central Search Office in Queensway Government Offices and the District Search Offices at Shatin, Tai Po, Yuen Long, Tuen Mun and Tsuen Wan. Customers can also conduct internet online searches at

(C) Transfer of Customer Service Hotline to Integrated Call Centre after office hours

To enhance our interactive Customer Service Hotline service, telephone number 3105 0000, we have collaborated with the Efficiency Unit to provide manned operator service after office hours. All calls received between 1700 and 0030 at midnight for Monday to Friday and between 0830 and 0030 at midnight for Saturday, Sunday and public holidays will be transferred to 1823 Citizen's Easy Link. Soft launch of the enhanced service took effect on 30 April 2007 with the official launch targeted for 1 July 2007.


(D) Small-scale Customer Service Survey

A comprehensive customer service survey was conducted by an independent consultant in 2006. To gauge customer's views for continuous improvement and to measure customers satisfaction level on the improvements measures implemented after last survey, a small-scale customer service survey would be conducted in May 2007. We shall collect views from counter service customers as well as online services customers.


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