The Land Registry 2006/07 Annual Report

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Public Relations

Customer Service Hotline

To enhance our communication with customers, a Customer Service Hotline, telephone number 3105 0000, equipped with an Interactive Voice Response System has been set up. A wide range of information is available by listening to recorded messages or ordering information leaflets and forms by fax. With effect from 30 April 2007, we have extended the manned operator service of our hotline to outside normal office hours and at weekends and public holidays. A voice mail facility is also available. Information about the hot keys for using the hotline is available at our homepage. During the year, the number of calls received was 125,629, averaging 10,469 calls per month.

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