(E) e-Alert Service

For Property Owners
For Authorized Institutions under the Banking Ordinance (Cap.155)



e-Alert Service for Property Owners

The Land Registry offers an e-Alert Service for subscription by property owners to help protect your interest.

What can the e-Alert Service give you?

How is the e-Alert Service useful for you?

For whom is the e-Alert Service particularly useful?

Our e-Alert Service is useful to every property owner, in particular under the following circumstances:



(I) Subscription Periods and Fees

(II) Application for Subscription to the e-Alert Service

(III) Payment Methods

(IV) Application for Change of Account Information or Subscription Details

(V) Termination of Service

(VI) Enquiries

(I)

Subscription Periods and Fees

A subscription fee is charged for each land register selected for the e-Alert Service as follows:

Subscription Period 12 Months 24 Months
New Application HK$225 HK$250
Renewal of Service
(for current
subscriber only)
HK$135 HK$160

 


(II)

Application for Subscription to the e-Alert Service

   

(a)  

New Application
To make an application, you must be the current owner shown on the land register of the property concerned and have to complete an application form for subscription to the e-Alert Service (PDF format)(MS Word format).

You must submit the application in person at our Customer Centre or any of our New Territories Search Offices and produce your identification document for our verification. If the application is submitted by a representative, your representative is required to produce his/her identification document for our verification together with an authorization form (PDF format)(MS Word format) (Annex II for individual owner / Annex III for corporate owner) duly signed by you. Your representative is also required to make a statutory declaration (PDF format)(MS Word format) (Annex IV for authorization by an individual owner / Annex V for authorization by a corporate owner) to support your application.

(b)  

Renewal of Service (for current subscriber only)
If you are a current subscriber and wish to renew the service for a selected land register, you have to complete an application form for subscription to the e-Alert Service (PDF format)(MS Word format).

Unless you have a Verification Code mentioned in (c) below, you must submit the application in person at our Customer Centre or any of our New Territories Search Offices and produce your identification document for our verification. If the application is submitted by your representative and no Verification Code is provided in Part B of the application form, your representative is required to produce his/her identification document for our verification together with an authorization form (PDF format)(MS Word format) (Annex II for individual owner / Annex III for corporate owner) duly signed by you. Your representative is also required to make a statutory declaration (PDF format)(MS Word format) (Annex IV for authorization by an individual owner / Annex V for authorization by a corporate owner) to support your application.

If a correct and valid Verification Code is provided in Part B of the application form, your application can be sent in by postal/courier service or through personal delivery by your representative, in which case the requirement of production of identification document, authorization form and statutory declaration mentioned above is dispensed with.

If an application for renewal of subscription for a selected land register for another subscription period is duly made and delivered to the Land Registry before the deadline for renewal, namely, not less than 7 calendar days before the expiry of the current subscription period (“renewal deadline”), the subscription fee will be charged at the rate for service renewal. After the renewal deadline for a selected land register or after the termination of the e-Alert Service for a selected land register for whatever reason, if you wish to subscribe to the e-Alert Service for that same land register again, you are required to submit a fresh application and the subscription fee will be charged at the same rate as a new application.

(c)  

Verification Code
You have an option to apply for a Verification Code in Part B of the application form for subscription to the e-Alert Service (PDF format)(MS Word format). In making an application for service renewal or change of particulars, you may provide the Verification Code in the application form for our verification in lieu of production of a proof of identity.

If you wish to apply for a Verification Code after the opening of your subscriber’s account, you have to complete an application form for change of particulars (PDF format)(MS Word format) and submit the application according to the same procedure as stated in Part (IV) below.

 

(III)

Payment Methods

   

(a)  

Submission in person

  • Cash
  • Crossed cheque / bank draft
  • EPS
  • VISA
  • MasterCard

Our service hours are Mondays to Fridays from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:00 p.m.

(b)  

Submission by post or courier service (Only applicable to service renewal with the Verification Code provided in the application form)

  • Crossed cheque / bank draft

 

(IV)

Application for Change of Account Information or Subscription Details

During the subscription period, if you wish to change your account information or subscription details, you have to complete an application form for change of particulars (PDF format)(MS Word format) and submit your application not less than 7 calendar days before the intended date of change specified in the form.

Unless you have a Verification Code mentioned in Part (II)(c) above, you must submit the application in person at our Customer Centre or any of our New Territories Search Offices and produce your identification document for our verification. If the application is submitted by your representative and no Verification Code is provided in Part A of the application form, your representative is required to produce his/her identification document for our verification together with an authorization form (PDF format)(MS Word format) (Annex II for individual owner / Annex III for corporate owner) duly signed by you. Your representative is also required to make a statutory declaration (PDF format)(MS Word format) (Annex IV for authorization by an individual owner / Annex V for authorization by a corporate owner) to support your application.

If a correct and valid Verification Code is provided in Part A of the application form, your application can be sent in by postal/courier service or through personal delivery by your representative, in which case the requirement of production of identification document, authorization form and statutory declaration mentioned above is dispensed with.

 

(V)

Termination of Service

The e-Alert Service subscribed for a land register will be terminated if the subscriber ceases to be the current owner of the property concerned or if the land register has been closed by the Land Registry (e.g. creation of a new land register in replacement of the previous one due to subdivision of the land). Under these circumstances, a termination notification will be sent to the subscriber by email. The subscription fee paid will not be refunded.

 

(VI)

Enquiries

For enquiries, please contact us by

Calling our Customer Service Hotline at 3105 0000
Writing to : The Land Registry
    19th Floor, Queensway Government Offices
    66 Queensway
    Hong Kong
    (e-Alert Service)
    or
    The Land Registry
    Freepost No.10
    Hong Kong
    (e-Alert Service)
Fax No. : 2596 0281
E-mail : csa@landreg.gov.hk

SUBSCRIBE NOW



e-Alert Service for Authorized Institutions under the Banking Ordinance (Cap.155)

The Hong Kong Monetary Authority ("HKMA") notices that there have been cases where mortgage borrowers have further mortgaged their properties without seeking prior consent from the original mortgagee Authorized Institutions ("AIs") (i.e. licensed banks, restricted licence banks and deposit-taking companies). Such practices have increased the risks of the relevant AIs and may pose a threat to banking stability if left unchecked.

At the request of the HKMA, the Land Registry has launched an e-Alert Service for AIs from 1 February 2017 in order to help enhance AIs' credit risk management. Under the e-Alert Service for AIs, AIs will receive electronic notifications from the Land Registry when further charge/mortgage documents in respect of the properties mortgaged to the AIs concerned are lodged for registration with the Land Registry. The HKMA expects AIs engaging in mortgage lending business to subscribe to the e-Alert Service for all new mortgage loan applications (including top-up mortgage loans) from 1 February 2017.

To subscribe to the e-Alert Service, AIs must obtain written consent from the property owner concerned in compliance with the Personal Data (Privacy) Ordinance (Cap. 486). As the property owner, if you give your consent by signing the consent form, you may also opt to receive same electronic notifications relating to your property issued by the Land Registry under the e-Alert Service for AIs.

 

What can the e-Alert notification give you?

How is the e-Alert notification useful for you?

How much is the subscription fee for the e-Alert notification?

What will follow after signing of the consent form?

 


Enquiries

For enquiries, please contact us by

Calling our e-Alert Service Hotline at 3521 1900
Writing to : The Land Registry
    19th Floor, Queensway Government Offices
    66 Queensway
    Hong Kong
    (e-Alert Service for Authorized Institutions)
    or
    The Land Registry
    Freepost No.10
    Hong Kong
    (e-Alert Service for Authorized Institutions)
Fax No. : 3114 7030
E-mail : e-Alert-ai@landreg.gov.hk