An interactive Customer Service Hotline has been set up which allows a 24-hour access by callers. A wide range of information is available by listening to recorded messages or obtaining our information leaflets and forms by fax. Callers may choose to speak to a live operator during office hours. A voice mail facility is also available - we shall return calls within 40 minutes after receiving the voice mail during office hours and shall return calls before 10:00 on the next working day for those voice mails received during non-office hours.
From 21 August 2010, the Land Registry has enhanced the hotline service and extended the live operators' service hours (except the Technical Support Help Desk ) by transferring calls received before 09:00 and after 17:30 on Monday to Friday (except public holidays) and calls received on Saturday, Sunday and public holidays to 1823 Call Centre.
Hot Key (after selection of language)
Information on search over Internet
Owners incorporation information
e-Alert Service information
Talk to live operator
(Divert to Hyperlink : http://www.landreg.gov.hk/en/pdf/info_lr_offices.pdf)
Access Co-ordinator, Deputy Access Co-ordinator and Access Officers are responsible for provision of a barrier-free environment for persons with disabilities in the Land Registry offices
All incoming correspondence will be dealt with expeditiously. We aim to reply within 10 days, or will let you know within this time if our reply will take longer.
If you wish to receive notification of updated information in Land Registry's Homepage, please register with us through e-mail.
For any mails (including letters and application forms) sent to the Land Registry by post, please ensure that sufficient postage is paid to avoid unsuccessful delivery of mails. Any underpaid mails will be handled by the Hongkong Post and the Land Registry will not settle the relevant surcharge payments for underpaid mails.