LR Information Pamphlets

Performance Pledges 2008 / 2009

LRPerformance PledgeOur Vision

To be the best in all that we do.

Our Mission

To ensure secure, customer friendly land registration and information services.

To develop our human resources, information technology and service environment so as to ensure improvement in service quality and value to our customers.

To advocate reform of Hong Kong's land registration system through introduction of title registration.

Our Values

Integrity - to customers, partners and colleagues we observe the highest ethical standards.
Excellence - we aim to excel in all that we do.
Respect - we show respect and trust to our customers, partners and colleagues.
Learning - we learn constantly from each other, from our partners, customers and comparable organizations elsewhere how to provide better services to the community.

The Public's Participation

We welcome any comments or suggestions you may have on our services and performance. There may be occasions when, despite our best endeavour, our services do not meet your expectations. Your comments and suggestions will help us serve you better. You may give us your views by:

If you would like to attend our Customer Liaison Group Meeting, please contact our Customer Service Manager at 2867 2707.

2008/09 Performance Pledges
Service Type Service Standard Performance Target (%)
1. Registration of land documents 16 working days 92
(a)
 From receipt of a deed to updating the land register with the registered deed ^; and 12 working days  
(b)
 Completion of imaging and return of the registered deed to the lodging party ^ 4 working days

-
2. Counter search of computerised land registers 15 minutes 97
3. Supply of imaged copies of land records
(a)

Over the counter

  • Without oversize plans

 

15 minutes

 

97
 
  • With oversize plans
 5 working days 97
(b)

Order via electronic services
(i) Collection in person

  • Without colour plans

1 working days

97
 
  • With colour plans
 3 working days 97
 
  • With oversize plans
 5 working days 97
 

(ii) Delivery by post or courier

  • Without colour plans
    • Orders placed before 6 p.m.
 1 working days   97
 
    • Orders placed after 6 p.m. or on Saturdays, Sundays & public holidays
2 working days 97
 
  • With colour plans
 3 working days 97
 
  • With oversize plans
 5 working days 97
4. Supply of certified copies of land records
(a)

Over the counter

  • Computerised land registers

50 minutes

96
 
  • Imaged copies without oversize plans

50 minutes

96
 
  • Imaged copies with oversize plans
 5 working days 97
(b)

Order via electronic services
(i) Collection in person

  • Computerised land registers
1 working days

97
 
  • Imaged copies
    • Without oversize plans
3 working days 97
 
    • With oversize plans
 5 working days 97
 

(ii) Delivery by post or courier

  • Computerised land registers
    • Orders placed before 6 p.m.
 1 working days   97
 
    • Orders placed after 6 p.m. or on Saturdays, Sundays & public holidays
2 working days 97
 
  • Imaged copies without oversize plans
 3 working days 97
 
  • Imaged copies with oversize plans
 5 working days 97
5.

Sale of Memorial Day Book (MDB)
 
  • Approval of MDB applications
 2 working days 98
 
  • Delivery of MDB data files
1 working day 98
6.

Sale of Monthly Memorial Information on Mortgage Transactions (MMIM)
 
  • Approval of MMIM applications
 2 working days 98
 
  • Delivery of MMIM data files
5 working days 98
7. Amendment of Registered Data
(a)
 Simple Cases 3 working days 90
(b)
 Complicated Cases 10 working days 90
8. Telephone Enquiry Services
(a)
 Voice mail left during office hours Return calls within 60 minutes after receiving the voice mail. 92
(b)
 Voice mail left after office hours Return calls before 10:00 a.m. on the next working day. 92
9. Handling of suggestions / complaints Replies to suggestions or complaints will be sent within 10 calendar days of their receipt. If this is not possible, an interim reply will be sent within this period. -
  ^ Excluding deeds withheld from registration  

Office Address Telephone
Number

Customer Centre
Queensway Government Offices,
19/F., 66 Queensway, Hong Kong.

867 2868
(Delivery of Deeds)

2867 2871
(Search of Land Records)

2867 2913
(Owners' Corporation Services)
Sha Tin Search Office
Sha Tin Government Offices,
9/F.,
1 Sheung Wo Che Road, Sha Tin.		 2158 6434
Tsuen Wan Search Office
Tsuen Wan Station Multi-storey Carpark Building,
11/F., 174-208 Castle Peak Road,
Tsuen Wan.		 2416 3505
Tai Po Search Office
Tai Po Complex,
4/F., 8 Heung Sze Wui Street, Tai Po.		 2653 5859
Yuen Long Search Office
Yuen Long Government Offices and
Tai Kiu Market, 7/F.,
2 Kiu Lok Square, Yuen Long.		 2475 0341
Services Office Service Hours
  • Deeds lodgement
Customer Centre Monday to Friday
9 am - 1:30 pm
  • Search of land records
Customer Centre
Sha Tin Search Office
Tsuen Wan Search Office
Tai Po Search Office
Yuen Long Search Office 		Monday to Friday
9 am - 12:30 pm
2 pm - 5 pm
(no lunch break for
Self-Service Search)
  • Application for registration of owners' corporations & search of owners' corporation records

Customer Centre

Sha Tin Search Office
(Provides owners' corporation services
for Sha Tin, North and Sai Kung districts)

Tsuen Wan Search Office
(Provides owners' corporation services
for Tsuen Wan and Tuen Mun districts)

Tai Po Search Office
(Provides owners' corporation services
for Tai Po district)

Yuen Long Search Office
(Provides owners' corporation services
for Yuen Long district)

 Monday to Friday
9 am - 12:30 pm
2 pm - 5 pm