Annual Report 2012–13
年報
11
—
—
—
—
—
—
—
—
—
—
—
—
—
—
2012/13
年度重要事項與未來展望
Highlights of 2012/13 and Future Outlook
Highlights of 2012/13
More information
Future outlook
Services and Operations
Registration of land documents increased
by 4.5% as compared with 2011/12.
P. 33
To continue to provide
customer friendly and efficient
registration services.
The number of subscribers for IRIS Online
Services increased to 1,026 with 57 new
subscribers.
P. 41
To enhance the user-
friendliness of IRIS Online
Services to meet customers’
needs.
Launched new versions of the Street
Index and the New Territories Lot/
Address Cross Reference Table on the
Land Registry’s website for free online
browsing.
P. 41
To produce updated versions
annually.
Added a queuing service in the Interactive
Voice Response System (IVRS) for
specific service help desks.
P. 47
To continue exploring ways
for further enhancement.
Received The Ombudsman’s Awards
2012 for Officers of Public Organisations,
the Gold Award under the category of
“Annual Reports — Governmental” of the
Galaxy Awards 2012 and an Honourable
Mention in the Hong Kong Management
Association Best Annual Reports Awards
2012.
P. 47
To continue to deliver quality
services.
Released an upgraded version of the
e-Memorial Form.
P. 49
To monitor customers’
feedback and identify room
for further enhancement.
Title Registration
Held discussions with major stakeholders
on the Two-Stage Conversion
Mechanism and revised the proposal to
address their concerns.
P. 51
To develop a revised
proposal and launch a public
consultation exercise on
amendments to the Land
Titles Ordinance (LTO).
