Customer Satisfaction Rate
20
0
40
60
80
100
86.0
13.7
0.3
0.0 0.0
95.2
4.6
0.1
0.0 0.1
2010/11
2011/12
2012/13
86.0
13.7
0.3
0.0 0.0
Per Cent
Year
Very Satis ed
Satis ed
Average
Dissatis ed
Very Dissatis ed
企業管治
Corporate Governance
Annual Report 2012–13
年報
19
CUSTOMER FEEDBACK
In 2012/13, the Land Registry received 264 commendations and 11 suggestions through various channels,
including our customer service hotline, the Land Registry’s homepage, comment cards, letters and emails.
There were also 20 complaints received by us or referred to us by other Government offices or the Legislative
Council Secretariat. All the suggestions and complaints were promptly addressed and fully responded to.
