Annual Report 2012–13
年報
Press Releases
We issue press releases from time to time to announce the Land Registry’s latest service updates and provide
regular statistics on land registration and search.
Customer Service Hotline
Our Customer Service Hotline supported by an IVRS offers a whole range of information through recorded
messages and manned operator service. We have enhanced the IVRS by providing a queuing service for
specific service help desks starting from 3 September 2012. Through collaboration with the Efficiency Unit’s
1823 Call Centre, our hotline enquiry service is provided 24 hours a day.
Land Registry’s Website
During the year, there were about six million visits (73% in the Chinese language and 27% in the English
language) to the Land Registry’s website.
Awards
The Ombudsman’s Awards 2012
One of our Assistant Clerical Officers, Mr. FONG Kwok-ngai has been awarded “The Ombudsman’s Awards
2012 for Officers of Public Organisations”. Mr. FONG’s dedication and professionalism in delivering a high
standard of customer service was well recognised.
International Galaxy Awards 2012
服務及運作
Services and Operations
47
The Land Registry Trading Fund Annual Report for 2010/11 won the Gold Award in the Galaxy Awards 2012
under the category of “Annual Reports — Governmental”. The award provided encouragement to our continual
pursuit of excellence in the production of our annual reports.
Hong Kong Management Association Best Annual Reports Awards
The Land Registry Trading Fund Annual Report 2010/11 was also awarded an Honourable Mention for different
aspects in the Best Annual Reports Awards 2012 organised by the Hong Kong Management Association.
