服務及運作
Services and Operations
Annual Report 2012–13
年報
45
Customer
Liaison Groups
The Land Registry maintains regular liaison with customers through two Customer Liaison Groups (private and
public sectors) to update customers on the department’s latest initiatives, services and procedures, to facilitate
exchange of views on operational and service delivery issues, and to respond to customers’ feedback.
The private sector group comprises representatives from the legal community, professional bodies and trade
associations while the public sector group comprises representatives from Government departments and public
bodies. Membership (External) of the private sector and the public sector groups is at Annexes II (b) and (c)
respectively.
客戶聯絡小組（公營機構）
Customer Liaison Group (Public Sector)
Seminars
Two seminars on “The New e-Memorial Form” with over 100 participants from solicitors’ firms were held on 30
May 2012 to promote and demonstrate the new functions and key features of the new e-Form. The seminars
were well received by the participants.
Communication Channels
Land Registry Circular Memoranda
In 2012/13, we issued three Land Registry Circular Memoranda to update legal practitioners and customers on
our new initiatives and the launch of improved services.
Land Registry News
Two issues of the Land Registry News were released in May and December 2012 respectively in electronic
format to keep our customers updated on the Land Registry’s initiatives, services and activities.
Information
Leaflets
The information leaflet on Performance Pledges was updated for the implementation of the enhanced
performance targets during the year.
