The Land Registry Trading Fund Hong Kong
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Land Registrar's Statement
Highlights of 2009/10
Organisation Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services
Future Plan
Recent Development
Future Plan
Staffing
Staff Training
Staff Development and Management Initiatives
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Knowledge Management
Corporate Citizenship
Future Plan
Service Enhancement to Integrated Registration Information System (IRIS)
IT Security
Future Plan
Financial Objectives
Actual Performance
Fee Reduction
Forecast
Statement of Comprehensive Income
Statement of Financial Position
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial Statements
(a) Standing Members of the Land Registry Customer Liaison Group (Private Sector) 2009/10
(b) Membership of the Land Registry Customer Liaison Group (Public Sector) 2009/10
(c) Membership of the Land Registry Joint Standing Committee 2009/10
Seventeenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Organisation and Management
Customer Services and Operations
Title Registration
Human Resources
IT Services
Financial Management
Report of the Director of Audit to the Legislative Council
Certified Financial Statements
Annex

Staff Motivation and Recognition
As a Trading Fund department, we put great emphasis in staff motivation and recognition as part of our pursuit of excellence in customer services.

Staff Suggestions Scheme

The Staff Suggestions Committee was set up since 1993 with the objective of promoting constructive cooperation and team effort among staff to achieve better efficiency and productivity.

Fifteen staff suggestions on various issues including improvement of service quality, operation, environmental protection, IT security, Christmas card design and efficient use of resources were received in the year and awards were granted.
Land Registry Christmas Party
Best Staff of the Year Award Scheme

The annual award scheme “Best Staff of the Year", first introduced in 1997, aims to motivate staff, promote work commitment and give recognition to staff with remarkable contributions.

In November 2009, the Land Registry's staff were invited to vote among themselves the “Best Staff". Three prizes were awarded.

Long Service Appreciation Award Scheme

The Long Service Appreciation Award Scheme, launched in 1999, is another annual award to give recognition to staff with long and meritorious service.

In 2009, nine staff with 25 or more years of service were awarded, making a total of 136 awards since the Scheme was first introduced.

Best Frontline Staff Award Scheme

The Land Registry launched its Best Frontline Staff Award in April 2007 to foster a culture of good customer service and to recognise quality performance and achievements of staff.

Individual staff members and teams receiving the highest number of commendations from our customers each quarter are awarded. The name of the winning staff members and teams are posted at the Customer Centre and NTSOs, and announced through our major communication channels.
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