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              | | HIGHLIGHT |  | 
                              Registration of land documents and search of land registers/land records increased 26.3% and 25.7% respectively as compared with 2008/09.                              
                              The number of IRIS Online Services subscribers reached 818 with 66 new customers since reduction of the application fee and minimum deposit for subscriber account on 1 October 2009.
                               More service improvements introduced including the launch of enhanced e-Memorial Form, enrichment of computer database with Chinese street names and revamp of Interactive Voice Response System.
                              1,036 commendations received from customers, a significant increase of 167% from 2008/09.
                              Received the First Runner-up of the Service Enhancement Award (Small Department category) in the Civil Service Outstanding Service Award Scheme 2009, and the Public Organisation Award in The Ombudsman's Awards 2009.
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                            Services and Workload
 The major services provided by the Land Registry are:
 
 registration of land documents;
search of land registers and supply of copies of imaged documents and other land records; and
registration of incorporation of owners under the Building Management Ordinance.
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 |  | (i) Registration of Land Documents 
 Documents affecting land are delivered to our Customer Centre at Queensway Government Offices for registration.
 
 In 2009/10, 749,342 land documents were delivered for registration, an increase of 26.3% when
                                compared with 2008/09.
 |  |  |  |  |  | Major types of documents received include sale and purchase agreements (SPAs), assignments, mortgages/
                          legal charges and their respective receipts/discharges/releases which collectively accounted for about 82%
                          of all documents received during the year. |  |  |  | Among the SPAs of all building units delivered for registration in 2009/10, the number of SPAs of
                          residential units and its total consideration were 131,877 (+74.7% from last year) and $495,936 million
                          (+89.8% from last year) respectively. The number of these agreements is generally regarded as a key
                          indicator of the level of activity in the property market. |  |  |  | | Remark : | The figures are derived from SPAs of residential units delivered for registration in the Land Registry for the relevant periods. Sales of
                              residential units refer to those SPAs with payment of stamp duty. The statistics do not include sales of units under the Home
                              Ownership Scheme, the Private Sector Participation Scheme and the Tenants Purchase Scheme except those after payment of
                              premium. | 
 
 |  | Similar to previous years, the majority of the land transactions in 2009/10 were within the consideration range of one to two million dollars.
 |  |  |  | | Range of Consideration |  |  |  |  | (HK$ million) |  | % | No. | % | No. | % |  | Less than 1 |  |  |  |  |  |  |  | 1 to less than 2 |  |  |  |  |  |  |  | 2 to less than 3 |  |  |  |  |  |  |  | 3 to less than 5 |  |  |  |  |  |  |  | 5 to less than 10 |  |  |  |  |  |  |  | 10 or over |  |  |  |  |  |  |  | 
 |  | Total |  |  |  |  |  |  |  | 
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 Note: Figures in percentage for individual items may not add up to 100% due to rounding
 
 
 |  | (ii) Search Services 
 Land records are maintained by the Land Registry primarily for the purpose of providing a property-related information platform to enhance transparency and facilitate property transactions.
 
 In 2009/10, the total number of searches of land registers and supplies of imaged copies and
                                photocopies of land records were 5,819,397 (+25.7% from previous year) and 720,351 (+11.1% from
                                previous year) respectively.
 |  |  |  | | Year |  |  |  |  |  |  | Searches of Land Registers |  |  |  |  |  |  | Imaged Copies and Photocopies of Land Records Supplied
 |  |  |  |  |  | 
 
 |  | Since February 2005, the Land Registry has been providing search services over the Internet via our IRIS
                          Online Services at www.iris.gov.hk for 16 hours a day, seven days a week. The public can conduct
                          searches on either an ad hoc or a subscription basis. Searches conducted online constituted about 90% of
                          the total search volume. The remaining 10% were conducted over the counter. Counter search service is
                          available at our Customer Centre in Queensway Government Offices and the New Territories Search
                          Offices (NTSOs) in Tai Po, Yuen Long and Tsuen Wan districts. |  |  |  | To further promote the IRIS Online Services, the application fee and minimum deposit for subscriber
                          accounts were reduced with effect from 1 October 2009. As a result, the number of subscribers increased
                          by 66 (+8.8%), reaching a record of 818 by March 2010.
 
 |  | (iii) Owners' Corporation Services |  | | The Land Registry is responsible for registration of incorporation of owners and search of owners'
                                  corporation records under the Building Management Ordinance. The Ordinance, which falls within the
                                  policy jurisdiction of the Home Affairs Bureau, aims to enable owners of multi-storey buildings to establish
                                  owners' corporations to deal with building management matters.
 In 2009/10, 315 new owners' corporations have been formed. The total number of owners' corporations
                                  in the territory reached 9,041.
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