Human Resources : Staff Motivation and Recognition

The Land Registry Annual Report 2009/10

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Human Resources

Staff Motivation and Recognition

As a Trading Fund department, we put great emphasis in staff motivation and recognition as part of our pursuit of excellence in customer services.

Staff Suggestions Scheme

The Staff Suggestions Committee was set up since 1993 with the objective of promoting constructive cooperation and team effort among staff to achieve better efficiency and productivity.

Fifteen staff suggestions on various issues including improvement of service quality, operation, environmental protection, IT security, Christmas card design and efficient use of resources were received in the year and awards were granted.

Best Staff of the Year Award Scheme

The annual award scheme “Best Staff of the Year", first introduced in 1997, aims to motivate staff, promote work commitment and give recognition to staff with remarkable contributions.

In November 2009, the Land Registry's staff were invited to vote among themselves the “Best Staff". Three prizes were awarded.

Long Service Appreciation Award Scheme

The Long Service Appreciation Award Scheme, launched in 1999, is another annual award to give recognition to staff with long and meritorious service.

In 2009, nine staff with 25 or more years of service were awarded, making a total of 136 awards since the Scheme was first introduced.

Best Frontline Staff Award Scheme

The Land Registry launched its Best Frontline Staff Award in April 2007 to foster a culture of good customer service and to recognise quality performance and achievements of staff.

Individual staff members and teams receiving the highest number of commendations from our customers each quarter are awarded. The name of the winning staff members and teams are posted at the Customer Centre and NTSOs, and announced through our major communication channels.