Enhancement of Property A!ert

Property A!ert (the Service) is a useful tool for property owners to stay vigilant of their valuable properties with ease. The Service provides email notifications to property owners when there are any instruments lodged with the Land Registry for registration against their properties. It helps property owners detect unexpected or suspicious instruments at an early stage and take prompt and appropriate follow-up actions to safeguard their properties.

From 2 July 2022, the following two value-added service options have been introduced:

Supplementary Email Address for Receiving Copy of Property Alert Notifications

Subscribers may provide an additional email address for their authorised recipient to receive copy of Property Alert notifications issued. This option adds more convenience to the subscribers for watching out of their properties.

SMS Reminder upon Issuance of the Property Alert Notification

To enjoy an additional means of alert, subscribers are now able to choose to provide a Hong Kong mobile phone number for receiving SMS reminder when a Property Alert notification is issued to their designated email address.

Interested to know more about the Service? Please visit the Land Registry website or call our Customer Service Hotline at 3105 0000 for more details.

Provision of Additional Payment Methods at Service Counters and Self-service Search Terminals

To provide customers more convenient options in service payment, additional payment methods by Octopus and Faster Payment System were introduced at our service counters and self-service search terminals in April and June 2022 respectively.

Customer Satisfaction Survey

With a view to gauging the level of customer satisfaction with the Land Registry’s services, we commissioned an external consultant to conduct a comprehensive customer satisfaction survey from May to August 2022. The survey comprised telephone interview, field survey and postal/online questionnaires. About 1,260 completed questionnaires were returned.

The overall satisfaction level of our services, including the services of the Customer Centre/New Territories Search Offices, Integrated Registration Information System (IRIS) Online Services and Customer Service Hotline, is 90.8%. We are pleased to note the satisfactory result and will follow up on the feedback received from our customers for continuous service improvements.

Annual Validation of Customer Records

As an annual exercise for updating information in our customer management system to facilitate effective communication with customers, invitations were sent out in November 2022 to all subscribers of the IRIS Online Services and customers using our deeds lodgement services for providing up-to-date information by completing a Customer Data Form. Besides, customers are always welcome to make use of the Change of Account Particulars Form which can be downloaded from or submitted online through our website for updating their records whenever necessary.

Title Registration

A briefing to the Panel on Development of the Legislative Council (LegCo) was held on 19 December 2022, during which we consulted the LegCo members on the legislative proposals for the implementation of the Land Titles Ordinance (LTO) on newly granted land first.

Service Updates

Enhancement of Property Alert

Provision of Additional Payment Methods at Service Counters and Self-service Search Terminals

Customer Satisfaction Survey

Annual Validation of Customer Records

Title Registration

Enhancement of Property A!ert

Supplementary Email Address for Receiving Copy of Property Alert Notifications

SMS Reminder upon Issuance of the Property Alert Notification

Provision of Additional Payment Methods at Service Counters and Self-service Search Terminals

Customer Satisfaction Survey

Annual Validation of Customer Records

Title Registration