e-Alert Service for Authorized Institutions
The e-Alert Service for Authorized Institutions (AIs) under the Banking Ordinance (Cap. 155) facilitates AIs to enhance their credit risks management in mortgage lending business.
Following the launch of the e-Channel (Phase 1) on 14 January 2019 for subscriber AIs to submit their applications for subscription of service orders through the e-Channel website (www.ealert-ai.landreg.gov.hk) with a longer service hours (i.e. 8 a.m. to 8 p.m. on weekdays and 8 a.m. to 12 noon on Saturdays), the LR successfully rolled out Phase 2 of the e-Channel on 20 July 2020 which has further enhanced users' experience of the online service. AIs can now submit also other service applications (e.g. transfer of service orders from one branch account to another, change of account/service order particulars, terminate of service order, etc.) through the Internet. Besides, more user functions (e.g. maintenance and enquiry of account information, payment by e-Cheque, etc.) are available online offering subscriber AIs greater convenience and flexibility. The usage of the e-Channel has been increasing steadily and over 85% of the subscription of service orders are submitted via the e-Channel as of November 2020.
To move toward full utilisation of the e-Channel and enhance efficiency, subscriber AIs can only submit their service applications online starting from February 2021 and manual submission of applications by subscriber AIs’ authorized representatives or by postal/courier service will no longer be accepted.
Integrated Registration Information System (IRIS) Enhancements
With improving customer experience and user-friendliness in mind, we launched the following enhancements to IRIS in August and December 2020 respectively:
- providing a new feature "Reprint Acknowledgement Page" on the "Enquire Order Status" page for customers to reprint the Acknowledgement Page;
- accepting mobile payments, i.e. Apple Pay and Google Pay as additional payment channels for the mobile version of IRIS Online Services; and
- increasing the file size limit for land record orders delivered by "Email", "View by Browser" and "By Download".
| Delivery Method | Orders of Land Record
File Size Limit |
| Email | 4 MB  6 MB |
View by Browser
By Download | 20 MB 30 MB |
Annual Validation of Customer Records
As an annual exercise for updating the information in our customer management system to facilitate effective communication with customers, invitations were sent in November 2020 to all subscribers of the IRIS Online Services and customers using the deeds lodgement services for providing up-to-date customer data by completing a Customer Data Form. Customers may also download the Change of Account Particulars Form to update their records whenever necessary.
Relocation of the Central Imaging Centre
Imaging of documents was originally processed in the Central Imaging Centre (CIC) in Shatin which was separated from other registration work processes conducted in the Queensway Government Offices (QGO). With the relocation of the CIC to 17/F QGO on 27 October 2020, the whole registration work process is now conducted under one roof which enhances efficiency, security and cost-effectiveness in service delivery.
The CIC is equipped with modern facilities to provide quality and efficient document imaging services which can offer our customers the benefits of fast and convenient document retrieval and delivery services.
Title Registration
Having obtained support from the key stakeholders, we continue to pursue the proposal of implementing title registration system on newly granted land first (the "new land first" proposal). On issuance of title certificates, having considered the majority of key stakeholders’ views and with reference to overseas experience, we have no objection to adopting mandatory issuance of title certificates to property owners under the "new land first" proposal.
We will continue to engage the key stakeholders with a view to resolving the outstanding issues for implementing the "new land first" proposal and finalising the proposed amendments to the Land Titles Ordinance (LTO).
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