(f) Future Plan
(i) Customer Service Survey 2011/12
To gauge customer feedback and suggestions on service improvement, a comprehensive customer service survey will be conducted in the second half of 2011. The survey aims to measure the satisfaction level on the Land Registrys services and collect views from customers on demands for new services.
(ii) Standard Terms Document
The Land Registry will propose amendments to the Land Registration Ordinance, as a consequential amendment under the Land Titles (Amendment) Bill, to enable deposit of standard terms documents in the Land Registry. The proposed provisions aim at reducing the bulk of mortgage documents presented for registration.