Future Plan(i) New Search System
A new computer system will be launched by mid-2010 for the provision of online search services. The new system will be built with enhanced technological design to ensure that search services to customers will be delivered in a stable manner. The new system will be separated from the internal registration systems so that its operation will not be affected by scheduled maintenance and upgrading work on the latter.
Service hours of the new system will also be extended from the present 16 hours to no less than 20 hours a day. In our customer service survey conducted in the latter half of 2008, we have tapped customers’ preference on whether the extended service hours should be provided in early morning (before 08:30 hours) or late evening (after 00:30 hours the next morning). Since preferences on both options were received, we will arrange to extend our search hours (i.e. to no less than 20 hours a day) to meet both groups of customers’ expectation.
(ii) IT Support for Title Registration
To provide IT support for the future operation of title registration, a new IT system will be developed. We have built some prototypes to facilitate the design of the required registration and workflow functions. Further work on the design of the new system will need to tie in with the legislative process of the amendment of the Land Titles Ordinance.
(iii) IT Security
To further strengthen information security within the Land Registry and to enhance staff awareness in this regard, the Land Registry will take forward the following measures:
- to keep abreast with the latest technological development on IT security in the market and to adopt appropriate measures to protect our systems and data;
- to carry out periodic security audit on IT systems;
- to put in place appropriate and adequate security protection measures when developing new IT systems; and
- to ensure that all the Land Registry staff are aware of and will stay vigilant in preserving information security.