 |
2006/07 |
| Service Type |
Service Standard |
Performance Target
(% meeting service standard) |
Actual Performance
(% meeting service standard) |
| Registration of Instruments |
*16 working days |
90 |
98 |
| Search of Land Records |
| |
Counter Search of computerized land registers |
|
*15 minutes |
95 |
100 |
| Supply of Imaged Copies of Land Records |
| Over the counter |
|
|
|
|
|
*15 minutes |
95 |
100 |
|
|
5 working days |
97 |
98 |
Order via electronic services
|
|
|
|
|
|
|
|
|
|
 |
Without colour plans |
|
1 working day |
97 |
100 |
|
|
With colour plans |
|
3 working days |
97 |
100 |
|
|
With oversize plans |
|
5 working days |
97 |
98 |
| |
Delivery by post or courier |
|
|
|
|
|
|
Without colour plans |
|
|
|
|
|
- |
Orders placed before 6pm |
|
Dispatch within 1 working day |
97 |
100 |
|
- |
Orders placed after 6pm or on Saturdays, Sundays & public holidays |
|
Dispatch within 2 working days |
97 |
100 |
|
|
With colour plans |
|
Dispatch within 3 working days |
97 |
100 |
|
|
With oversize plans |
|
Dispatch within 5 working days |
97 |
98 |
| Supply of Certified Land Records |
| Over the counter |
|
|
|
| |
Computerized land registers |
|
1 hour |
#95 |
100 |
| |
Imaged copies without oversize plans |
|
1 hour |
#95 |
100 |
| |
Imaged copies with oversize plans |
|
5 working days |
97 |
98 |
| Order via electronic services |
|
|
|
|
|
|
|
|
|
|
Computerized land registers |
|
1 working day |
97 |
100 |
|
|
Imaged copies |
|
|
|
|
|
- |
Without oversize plans |
|
3 working days |
97 |
100 |
|
- |
With oversize plans |
|
5 working days |
97 |
98 |
| |
Delivery by post or courier |
|
|
|
|
|
|
Computerized land registers |
|
|
|
|
|
- |
Orders placed before 6pm |
|
Dispatch within 1 working day |
97 |
100 |
|
- |
Orders placed after 6pm or on Saturdays, Sundays & public holidays |
|
Dispatch within 2 working days |
97 |
100 |
|
|
Imaged copies without oversize plans |
|
Dispatch within 3 working days |
97 |
100 |
|
|
Imaged copies with oversize plans |
|
Dispatch within 5 working days |
97 |
98 |
| Sale of Memorial Day Book (MDB) |
| |
Approval of MDB applications |
|
2 working days |
97 |
100 |
| |
Delivery of MDB diskettes by courier/counter collection |
|
Dispatch within 1 working day excluding Saturdays |
97 |
100 |
| Sale of Monthly Memorial Information on Mortgage Transactions (MMIM) |
| |
Approval of MMIM applications |
|
2 working days |
97 |
100 |
| |
Delivery of MMIM diskettes by courier |
|
Dispatch within 5 working days excluding Saturdays at the beginning of the month |
97 |
100 |
| Telephone Enquiry Services |
| |
Voice mail left during office hours |
|
Return calls within 60 minutes after receiving the voice mail |
90 |
99 |
| |
Voice mail left after office hours |
|
Return calls before 10am on the next working day |
90 |
97 |