Service is at the core of the Land Registry's mission. Our information technology systems will soon match the best available in any land registry. Our human resource development demonstrates our commitment to staff and customer satisfaction.

The Land Registry aims to give Hong Kong the best standards of service. Although a weaker property market in 2002/03 resulted in a decline in the levels of demand for most Registry services, we continued to improve the range and quality of our services. Business practices were reviewed to seek out efficiencies so as to maintain low costs to clients and customers. This year we will review our customer service standards to identify opportunities and targets for further improvement.