| Performance Pledges
were first launched in 1993. They are reviewed annually and
higher targets are set regularly. For 2002/03 higher performance
targets were set for:
- 'All Services' service at
the Central Search Office -
the new target is within 35
minutes, down from 40 minutes
in 2001/02 and from 50 minutes
in 1997/98;
- Providing computerised
land registers and copies
of imaged documents over the
counter - down to 22 minutes
from 25 minutes in 2001/02
and from 30 minutes in 1993/94;
and
- Providing certified copies
of computerised land registers
ordered through the Direct
Access Services - down to 2
working days from 2
 working
days in 2001/02 and from 5
working days in 1998/99.
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A new performance pledge was introduced for the sale of Monthly
Memorial Information on Mortgage Transactions (MMIM):
- The service standard for the approval
of MMIM applications is 2 working days.
- The service standard for the delivery
of MMIM diskettes by courier is 6 working
days (excluding Saturdays) at the beginning
of the month.
The Land Registry met or exceeded all performance
pledges in 2002/03.
Performance monitoring is conducted by
a combination of public and private sector
Customer Liaison Groups and internal Land
Registry staff committees. |
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