 
          Annual Report 2013-14
        
        
          年報
        
        
          39
        
        
          
            服務及運作
          
        
        
          Services and Operations
        
        
          The Land Registry has been providing search services over the internet via our IRIS Online Services at
        
        
        
           for 16 hours a day, seven days a week since February 2005, and further extended the service
        
        
          hours to 20 hours daily (from 7:30 a.m. to 3:30 a.m. the next day) from August 2010.  The public can conduct
        
        
          searches on either an ad hoc or a subscription basis.  The number of subscribers increased by 58 (+5.7%) and
        
        
          reached 1,084 in March 2014.  Currently, searches conducted online constituted about 91% of the total
        
        
          search volume.  The remaining 9% were conducted over the counter.  Counter search service is available at
        
        
          our Customer Centre in Queensway Government Offices and the New Territories Search Offices (NTSOs) in
        
        
          Tai Po, Yuen Long and Tsuen Wan.
        
        
          No. of Searches of Land Registers
        
        
          2009/10
        
        
          2010/11
        
        
          2011/12
        
        
          2012/13
        
        
          2013/14
        
        
          611,262
        
        
          592,258
        
        
          532,172
        
        
          474,907
        
        
          410,299
        
        
          5,208,135
        
        
          5,819,397
        
        
          6,382,360
        
        
          5,181,527
        
        
          5,486,261
        
        
          4,670,533
        
        
          5,790,102
        
        
          4,649,355
        
        
          5,011,354
        
        
          4,260,234
        
        
          0
        
        
          1,000,000
        
        
          2,000,000
        
        
          3,000,000
        
        
          4,000,000
        
        
          5,000,000
        
        
          6,000,000
        
        
          7,000,000
        
        
          Counter searches
        
        
          No. of Searches
        
        
          Online searches
        
        
          Total
        
        
          Year
        
        
          The Land Registry publishes new editions of the Street Index and the New Territories Lot/Address Cross
        
        
          Reference Table (CRT) annually to help users correlate property addresses and building names with lot
        
        
          numbers in the territory.  To facilitate online search service, online versions of the Street Index and the CRT
        
        
          have been made available for free browsing on the Land Registry’s website or through the hyperlink on the
        
        
          IRIS Online Services since 2012.  Up to 31 March 2014, over 156,800 visits to the online versions of the Street
        
        
          Index and the CRT released on 30 April 2013 were recorded.