The Departmental Staff Suggestions Committee was set up in 1993 with the objective of promoting constructive cooperation and team effort among staff to achieve better efficiency and productivity. This year, staff have been invited to make suggestions on various issues including improvement of service quality, operation and management of the department, environmental protection and work-life balance of staff. A total of six staff suggestions were received and various awards, including cash prizes and letters of appreciation, were granted. An electronic Christmas card competition was held in December 2007 and winning designs were used as the department’s electronic Christmas cards.

The annual award scheme of the “Best Staff of the Year”, first introduced in 1997, aims to motivate staff morale, promote work commitment and give recognition to deserving staff for their remarkable contributions. In November 2007, staff were invited to vote among themselves the “Best Staff”. Three prizes were awarded.

The Land Registry’s Long Service Appreciation Award Scheme launched in 1999 is another annual event to give recognition to officers with long and meritorious service. In 2007, 20 staff members with 25 or more years of service have been awarded, making a total of 117 awards since the Scheme was first introduced.

Best Frontline Staff Award

To foster the culture of good customer service, the Land Registry launched its Best Frontline Staff Award in April 2007. The objective of the award is to recognize quality performance and achievements of staff in customer service and to motivate staff in putting our value into practice: always seeking excellence in service and performance.

Individual staff and team receiving the highest number of written/verbal commendations from our customers each quarter are awarded. The name of the winning staff and team are posted at the Customer Centre and New Territories Search Offices. Announcement is also made in the Land Registry’s homepage (www.landreg.gov.hk), Land Registry News and Annual Report.