Service quality

Service is the core of the Land Registry's mission. We aim to give Hong Kong the best standards of service. We treasure all customers' feedback, be it an appreciation or a complaint.

In 2004/05, the Customer Service Manager received over 140 commendations, suggestions and complaints from our customers through the Customer Service Manager's Hotline and the Registry's website.

Appreciation from the members of public is passed on to the staff who have given excellent service. Public recognition gives all of us greater incentive to strive for even better quality service. Customers' suggestions and complaints are recorded, analysed and followed up to help us continue to improve our services.

Customer Comment Cards and Suggestion Boxes are provided in all the offices of the Registry to collect customers' feedback and suggestions about the services provided. The chart below shows the customer satisfaction rate drawn from the Comment Cards: