The Land Registry relies on many different relationships to deliver services successfully to the community. We depend on our staff to give courteous and efficient service. We depend on business partners to develop and maintain efficient systems. We depend on the suppliers and users of information for its accuracy and correct use. Finally, we depend on all of these people for feedback on the quality of our services and ideas on improvement.

Our policy is to treat all with whom we deal with respect. We listen carefully to them and are open and clear in what we say to them. We seek solutions that help clients and customers as well as achieving our objectives. Our aim is to create partnerships of trust that help to give better service to all.

Our relationship with customers is beyond geographical boundary. We maintain close ties with our overseas counterparts and exchange experience in land registration and information on development projects. In 2002/03, we received 16 delegations comprising over 250 visitors from the Mainland, Malaysia, Singapore and Japan in addition to the local institutions. We paid visits to our Shenzhen and Beijing counterparts. Attachments to overseas Land Registries were arranged for Land Registration Officers to broaden their exposure and look for new ideas on improving our operations and services. The Land Registrar also attended the International Registrars' Conference held in Australia. These contacts gave us a good opportunity to benchmark our services with the overseas jurisdictions.