The Land Registry Trading Fund Hong Kong
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Land Registrar's Statement
Highlights of 2009/10
Organisation Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services
Future Plan
Recent Development
Future Plan
Staffing
Staff Training
Staff Development and Management Initiatives
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Knowledge Management
Corporate Citizenship
Future Plan
Service Enhancement to Integrated Registration Information System (IRIS)
IT Security
Future Plan
Financial Objectives
Actual Performance
Fee Reduction
Forecast
Statement of Comprehensive Income
Statement of Financial Position
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial Statements
(a) Standing Members of the Land Registry Customer Liaison Group (Private Sector) 2009/10
(b) Membership of the Land Registry Customer Liaison Group (Public Sector) 2009/10
(c) Membership of the Land Registry Joint Standing Committee 2009/10
Seventeenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Organisation and Management
Customer Services and Operations
Title Registration
Human Resources
IT Services
Financial Management
Report of the Director of Audit to the Legislative Council
Certified Financial Statements
Annex

Future Plan
(i) Enhanced Performance Pledges for 2010/11

The deeds registration process comprises two main working procedures:
updating of land registers and imaging of registered land documents. To further improve our service, the service standard for updating of land registers will be enhanced from 12 to 11 working days and the total working days for registration will be reduced from 16 to 15.
Performance Pledges for 2010/11

(ii) Customer Service Survey 2010/11

In keeping with our customer centric culture, we plan to conduct a large-scale customer service survey in the first quarter of 2011. This aims to benchmark progress since the last survey and to identify priorities for improvement and areas for future development.


(iii) Extension of Service Hours of Customer Service Hotline

As part of our continuous improvement efforts, we plan to extend the service hours of the customer service hotline round the clock to align with the extension of online search hours from 16 hours to 20 hours a day by the launch of the new search system in the third quarter of 2010.
Customer Service Hotline





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