| Overall consumption is driven in large measure by public demand for records provided by the department. During 2004/05, as activity in the property market increased, paper consumption also increased. The extensive testing programme for IRIS also contributed an exceptional increase. We expect that consumption will start to decline again as customers make greater use of the electronic delivery services available under IRIS. | 
| We also seek to reduce our consumption of energy and other resources through:  
                  energy-efficient retrofits and management control measures; and
 
                    observing  green  housekeeping  rules  and  following good environmental practices, such as encouraging the use of staircases instead of the lifts, to reuse, reduce and recycle, and to switch off lights and electrical appliances when not in use.
 
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| These measures have enabled us to achieve a 5% reduction in electricity consumption for our QGO offices. | 
| The Controlling Officer Environmental Report 2004 is available from the Land Registry Homepage. |